A point of sale system is critical to the success of any business whether it’s a restaurant or a retailer. A quality point of sale system will allow you to create a checkout experience that is unique to your business and tailored just for your brand. At Provident Payments, we understand the need for a point of sale system that allows you to create an omnichannel business strategy. This can be difficult with out-of-date POS systems. Here are the signs you need to switch POS systems.
Your business lacks support in providing a quality customer service experience for customers
A high-quality Point of Sale (POS) system should allow you to engage with your customers based on their purchase history and records of their preferences. This will help you, as a business owner, create a customer service experience that is both memorable and efficient. Some features that your Point of Sale system should facilitate for the customer experience include:
Creating and implementing loyalty reward programs that give promotional offers based on purchase history
Sharing information with shoppers at the point of decision
Offering online order fulfillment in-store
This creates a pleasant and meaningful shopping experience for customers that encourages them to become long-time, loyal customers.
Your Point of Sale system is malfunctioning
Another sign that you need to switch POS systems is regular malfunctioning. If your point of sale system is malfunctioning, you may need to upgrade the whole system. Common issues that arise from an out of date POS system include freezing monitors, issues with printing receipts, failure of POS systems to back up daily purchase information, and the inability of POS to perform end of day tasks. These issues usually happen when a point of sale system needs to update its software or when the hardware is no longer supported. While it is possible to repair a POS system that experiences minor malfunctions, you find that you need to upgrade your POS system in order to prevent the loss of revenue.
Your current Point of Sale system doesn’t facilitate an omnichannel retail strategy
Customers expect a shopping experience where businesses have fully integrated information systems that connect all of their brick and mortar stores’ inventory with their online stores’ inventory. They essentially want a one-stop-shop where they can order out of stock items from other stores and online if they can’t get it immediately. If your POS system doesn’t allow you to access inventory from other locations, you may lose out on more than just a sale.
At Provident Payments, we offer Point of Sale systems that allow you to create loyalty programs, offer your customers promotional offers as they shop, and allow your company to run an omnichannel business strategy that will leave your customers impressed and beyond satisfied with the shopping experience.